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Update / Change eCitizen Phone Number

Lost the SIM card linked to your eCitizen account? We update your phone number for OTPs.

Can't log into eCitizen because the OTP goes to an old or lost phone number? We help you update your eCitizen mobile number and email address.

What you need

  • National ID
  • New active phone number
  • Email address

What we do

  • We confirm your requirements and the exact fee before starting
  • We complete the application or process on the official portal
  • You get the document, certificate or confirmation — by WhatsApp, email or print
  • We follow up until it's done and stay reachable if anything is rejected
We are a private business, not a government office. Update / Change eCitizen Phone Number may attract a separate government fee payable to the agency — we will tell you exactly what it is before you pay anything.

Related services

Need Update / Change eCitizen Phone Number?

Pay instantly by M-Pesa STK Push or message us on WhatsApp — we reply in minutes during opening hours.

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